Version 2.1 · Effective 24 May 2026
(1) These Terms of Service ("Terms") govern the contractual relationship between you ("User", "you") and
NEX NEXT EXPERIENCE LLP 5307 Victoria Drive #458 Vancouver, BC, V5P 3V7, Canada Registered in the British Columbia LLP register under LL03158 Managing Partner: Viktor Erdősi Email: admin@nex.company
("NexStops", "we") for the use of the NexStops software solution, consisting of the mobile application for drivers, the administration application, the desktop application, the related web platform at https://nexstops.com and all associated functions (the "Platform").
(2) Deviating or supplementary terms of the User shall only become part of the contract if we have expressly agreed to their validity in text form.
(1) NexStops is a software-as-a-service solution for route optimization, fleet management and electronic cargo documentation. The specific feature set depends on the subscription tier. The following overview is for information purposes only:
| Plan | Indicative features | Price |
|---|---|---|
| Free | Basic route planning, limited history | €0 |
| Lite | Extended stops, live GPS tracking, longer history | €8.00 / month |
| Pro (monthly) | Route optimization, extended history, cargo photos | €16.99 / month |
| Pro (annual) | Pro features, 12 months prepaid | €150.00 / year |
| Solo | Pro features + extended history, ePOD/eCMR, logbook | €19.99 / month |
| Business | Fleet features, multi-user, admin console | see (2) |
| Enterprise | Custom configuration, SLA, integrations | on request |
(2) The Business plan is billed on a graduated basis: - Base fee: €150.00 / month (includes up to 15 seats / drivers) - Additional seats: €20.00 / month per seat from the 16th seat onwards - Example: 20 drivers = €150 + 5 × €20 = €250 / month
(3) All prices are stated in euro (€). NexStops is registered under the EU One-Stop-Shop (OSS) scheme (VAT identification number: EU372098603). The value-added tax applicable in your country of residence is added at checkout in accordance with the OSS scheme and shown transparently before you complete the purchase.
(4) The feature overview in paragraph (1) is indicative only. The binding scope of services for your subscription is the feature set displayed in the app and at https://nexstops.com/preise at the time of your purchase. We may expand features over time; we will not reduce the core features you have paid for during an ongoing billing period.
(1) By registering a user account you conclude a free-of-charge usage contract for the Free plan. A paid subscription is concluded by completing the checkout via our payment service provider Stripe.
(2) The contract is concluded electronically. You receive an email confirmation immediately after activation of your subscription.
(3) Upon registration you confirm that you are at least 18 years old and fully legally competent, and that the information you provide is true and complete.
(1) Charges are due upon conclusion of the contract.
(2) Payment is processed exclusively via our payment service provider Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland). Accepted means: credit and debit cards, SEPA direct debit.
(3) Billing takes place in advance for the chosen billing period (monthly or annual). The subscription renews automatically for the same period unless cancelled before the end of the period (§ 6).
(4) In the event of payment default we may suspend access to paid features until payment is made. Full account suspension takes place no earlier than 14 days after a reminder.
This right of withdrawal applies only to consumers within the meaning of § 13 BGB (a natural person entering into the contract for purposes predominantly outside their trade, business or profession). Entrepreneurs within the meaning of § 14 BGB — in particular customers of the Business and Enterprise plans who conclude the contract in the exercise of their commercial or independent professional activity — have no statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
NEX NEXT EXPERIENCE LLP 5307 Victoria Drive #458 Vancouver, BC, V5P 3V7, Canada Email: admin@nex.company
by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.
Premature expiry of the right of withdrawal
In the case of a contract for the supply of digital content or digital services not supplied on a tangible medium, your right of withdrawal expires if we have begun performance of the contract after you have:
At checkout for a paid subscription you are expressly asked (i) to consent to immediate commencement of performance and (ii) to confirm that you are aware that you lose your right of withdrawal once performance begins. If you do not give this consent, your subscription only begins after the 14-day withdrawal period has expired.
(Complete and return this form only if you wish to withdraw from the contract.)
To: NEX NEXT EXPERIENCE LLP, 5307 Victoria Drive #458, Vancouver, BC, V5P 3V7, Canada, Email: admin@nex.company
— I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following service: ___ — Ordered on (*): __ — Name of consumer(s): ______ — Address of consumer(s): ___ — Signature of consumer(s) (only for notification on paper): _ — Date: ______
(*) Delete as appropriate.
In addition to the channels described in § 5 (e-mail or postal letter), from 19 June 2026 we provide an electronic withdrawal button in our app (Settings → Subscription → Cancel contract). This implements § 356a BGB.
Two options are available:
(a) Immediate withdrawal (pro-rata refund)
(b) Ordinary cancellation at period end
Confirmation: Both options require an explicit confirmation prompt in a second step. You receive an e-mail confirmation at the address stored in your account, containing all relevant data (tier, timestamp, refund amount if applicable).
Audit: We log the withdrawal or cancellation internally (event type, timestamp, IP address) to be able to verify processing and re-trigger if needed. This data is deleted after 3 years (see Privacy Policy § 4).
Note: The withdrawal button is an additional option and does not replace the formal withdrawal declaration by e-mail or letter described in § 5. Both paths are equally effective.
(1) Paid subscriptions run for the chosen billing period (monthly or annual) and renew automatically for the same period unless cancelled no later than the last day before the end of the billing period.
(2) Cancellation may be made at any time, without giving reasons, via the app (Account → Subscription → Cancel), the web platform (account settings), or by email to admin@nex.company.
(3) Cancellation takes effect at the end of the current billing period. Amounts already paid are not refunded pro rata unless a right of withdrawal under § 5 or an extraordinary termination under (4) applies.
(4) The right to extraordinary termination for good cause remains unaffected for both parties. Good cause for us includes repeated breaches of § 7 or payment default of more than 30 days.
(5) The Free plan may be terminated at any time without notice. Upon request your account will be deleted in its entirety; existing cargo documents are retained for the statutory retention period in accordance with the Privacy Policy.
(1) You undertake to use NexStops only within the framework of applicable law. In particular, the following are prohibited: - use for the commission or preparation of criminal offences; - circumvention of technical protection measures or licence limits; - reverse engineering, decompilation or disassembly of the software, unless permitted by law (§ 69e UrhG); - attempts to gain unauthorized access to other accounts or data; - publication of unlawful, defamatory or discriminatory content via the marketplace or chat functions.
(2) You are responsible for keeping your password and 2FA codes confidential. If you reasonably suspect compromise, you must notify us without delay.
(3) When publishing marketplace or FreightEx listings, you warrant that the information is truthful and not misleading.
(1) We endeavour to keep the Platform available with high reliability. For plans other than Enterprise, we do not warrant any specific uptime percentage. Planned maintenance windows are announced at least 48 hours in advance via the app and email and, where possible, scheduled within the 02:00–05:00 UTC window; such windows do not count as downtime.
(2) For Enterprise customers, deviating SLA values agreed in the individual contract may apply.
(1) We are liable without limitation for damages resulting from injury to life, body or health caused by a negligent or intentional breach of duty by us, our legal representatives or vicarious agents.
(2) For other damages we are liable without limitation only in cases of intent and gross negligence. In cases of slight negligence we are liable only for breach of an essential contractual obligation (cardinal obligation), and in that case limited to the foreseeable damage typical for this type of contract.
(3) Liability under the German Product Liability Act remains unaffected.
(4) Any further liability is excluded.
(5) NexStops is a software solution to support the driver's activity; it does not replace the driver's responsibility under road traffic law. In particular, route optimization does not replace the driver's own assessment of the traffic situation, loading rules or driving and rest times.
The processing of your personal data is governed by our separate Privacy Policy, available at https://nexstops.com/privacy.
(1) For consumers resident in the EU: German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The mandatory consumer-protection provisions of your country of habitual residence remain unaffected (Art. 6 Rome I Regulation). Actions against you as a consumer may be brought exclusively at the courts of your place of domicile. You may bring actions against us either at our registered office or at the courts of your place of domicile.
(2) For entrepreneurs and for consumers resident outside the EU: the law of the Province of British Columbia, Canada applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and of conflict-of-law rules. The place of jurisdiction is Vancouver, British Columbia, Canada.
The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(1) We may amend these Terms where necessary due to changes in law or case law, to close gaps, or for clarification, provided this does not impair your rights to your disadvantage.
(2) Material changes are communicated to you by email at least six weeks before they take effect. You may object within that period. Upon a timely objection the contract continues on the previous terms; we are then entitled to terminate the contract at the next ordinary cancellation date.
(3) No fiction of consent applies for consumers (silence does not constitute consent). A change becomes effective vis-à-vis you only if you expressly consent.
(1) Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.
(2) We may transfer this contract and the rights and obligations arising from it to a third party, provided your rights are not materially impaired; you will be informed in advance and have a right to extraordinary termination.
(3) No verbal side agreements exist; amendments and supplements must be made in text form.