Version 3.0 · Effective July 14, 2026
(1) These Terms of Service ("Terms") govern the contractual relationship between you ("User", "you") and the
NEX NEXT EXPERIENCE LLP 5307 Victoria Drive #458 Vancouver, BC, V5P 3V6, Canada Registered in the British Columbia LLP register under LL03158 Authorized to represent: Viktor Erdősi, Managing Partner Email: support@nexstops.com
("NexStops", "we") regarding the use of the NexStops software solution, which comprises the mobile application intended for drivers, the administration application, the desktop application, the related web platform available at https://nexstops.com and all associated functions (the "Platform").
(2) Deviating or supplementary terms of the User shall only become part of the contract if we have expressly agreed to their validity in text form.
(1) NexStops is a software-as-a-service (SaaS) solution for route optimization, fleet management and electronic cargo documentation. The specific feature set is determined by the chosen subscription tier. The following overview is for information purposes only:
| Plan | Indicative features | Price |
|---|---|---|
| Free | Basic route planning, limited history | 0 € |
| Lite | Extended stops, live GPS tracking, longer history | 8,00 € / month |
| Pro (monthly) | Route optimization, extended history, cargo photos | 16,99 € / month |
| Pro (annual) | Pro features, 12 months prepaid | 150,00 € / year |
| Solo | Pro features + extended history, ePOD/eCMR, logbook | 19,99 € / month |
| Business | Fleet features, multi-user, admin console | see paragraph (2) |
| Enterprise | Custom configuration, SLA, integrations | on request |
(2) The Business plan is billed on a graduated basis: - Base fee: 150,00 € / month (includes up to 15 user seats / drivers) - Additional seats: 20,00 € / month per seat from the 16th seat onwards - Example: 20 drivers = 150 € + 5 × 20 € = 250 € / month
(3) All prices are stated in euro (€). NexStops is registered under the EU One-Stop-Shop (OSS) scheme (Community tax identification number: EU372098603). The value-added tax applicable in your country of residence is added during the payment process in accordance with the OSS scheme and is displayed to you transparently before you finalize the purchase.
(4) The feature overview in paragraph (1) is for information purposes only. The binding scope of services for your subscription is the feature set displayed in the app and at https://nexstops.com/preise at the time of your purchase. We may expand the features over time; during an ongoing billing period we will not reduce the core features you have paid for.
(1) By registering a user account you conclude a free-of-charge usage contract for the Free plan. A paid subscription is concluded upon completion of the payment process by our payment service provider, Stripe.
(2) The contract is concluded electronically. You receive an email confirmation immediately after activation of your subscription.
(3) By registering you declare that you have reached the age of 18 and have full legal capacity, and that the information you have provided is true and complete.
(1) Charges are due from the conclusion of the contract.
(2) Payment is processed exclusively via our payment service provider Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland). Accepted means: credit and debit cards, SEPA direct debit.
(3) Billing takes place in advance for the chosen billing period (monthly or annual). The subscription renews automatically for the same period unless you cancel it before the end of the period (§ 6).
(4) In the event of payment default we are entitled to suspend access to the paid features until payment is made. Full account suspension takes place no earlier than the 14th day after a payment reminder.
This right of withdrawal applies only to consumers. Within the meaning of Article 2(1) of Directive 2011/83/EU on consumer rights, a consumer is any natural person who is acting for purposes which are outside their trade, business, craft or profession. Entrepreneurs within the meaning of Article 2(2) of Directive 2011/83/EU — in particular customers of the Business and Enterprise plans who conclude the contract in the exercise of their commercial or independent professional activity — have no statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
NEX NEXT EXPERIENCE LLP 5307 Victoria Drive #458 Vancouver, BC, V5P 3V6, Canada Email: support@nexstops.com
of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw in time, we shall reimburse the fee paid for the current billing period of the contract just concluded without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.
The right of withdrawal applies solely to the conclusion of the specific contract and may be exercised within fourteen days from the conclusion of the contract. The automatic renewal of the subscription does not constitute a new conclusion of contract and does not start a new withdrawal period; fees paid for earlier, already-completed billing periods are not refunded on the basis of withdrawal. The termination of an already-started, ongoing subscription is governed by § 6 (cancellation) and § 5a (online withdrawal function, with pro-rata refund).
Premature expiry of the right of withdrawal
In the case of a contract for the supply of digital content or digital services not supplied on a tangible medium, your right of withdrawal expires if we have begun performance of the contract after you have:
At checkout for a paid subscription, we expressly ask you (i) to consent to immediate performance before the expiry of the withdrawal period, and (ii) to confirm that you are aware that you lose your right of withdrawal once performance begins. If you do not give this consent, your subscription only begins after the 14-day withdrawal period has expired.
(Complete and return this form only if you wish to withdraw from the contract.)
To: NEX NEXT EXPERIENCE LLP, 5307 Victoria Drive #458, Vancouver, BC, V5P 3V6, Canada, Email: support@nexstops.com
— I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following service: ___ — Ordered on (*): __ — Name of consumer(s): ______ — Address of consumer(s): __ — Signature of consumer(s) (only for notification on paper): — Date: __
(*) Delete as appropriate.
In addition to the channels described in § 5 (email or postal letter), we also provide an electronic withdrawal function in our app (Settings → Subscription → Cancel contract). This complies with the requirement for a function enabling the online exercise of the right of withdrawal, introduced into Directive 2011/83/EU on consumer rights by Directive (EU) 2023/2673.
You may choose between two options:
(a) Immediate withdrawal (pro-rata refund)
(b) Ordinary cancellation at the end of the period
Confirmation: Both options are subject to a separate, second-step confirmation prompt. We send a confirmation email to the address stored in your account, containing all relevant data (tier, timestamp, refund amount if applicable).
Logging: We log the withdrawal or cancellation internally (event type, timestamp, IP address) in order to be able to verify processing and re-trigger it if needed. This data is processed in accordance with the Privacy Policy.
Note: The withdrawal function is an additional option and does not replace the formal withdrawal declaration by email or post described in § 5. Both paths are equally effective.
(1) Paid subscriptions are concluded for the chosen billing period (monthly or annual) and are automatically extended for the same period unless cancellation takes place by the last day of the billing period.
(2) Cancellation is possible at any time, without giving reasons — via the app (Account → Subscription → Cancel), the web platform (account settings), or by email to support@nexstops.com.
(3) Cancellation takes effect at the end of the current billing period. Amounts already paid are not refunded pro rata, unless a right of withdrawal under § 5 or an extraordinary termination under paragraph (4) applies.
(4) The right to extraordinary termination for good cause remains unaffected for both parties. On our part, good cause includes in particular repeated breaches of § 7 or payment default of more than 30 days.
(5) The Free plan may be terminated at any time without notice. Upon request, your account will be deleted in its entirety. Existing cargo documents remain available until the account is deleted; where a statutory retention obligation applies to you or your business, its fulfilment is the responsibility of you or the business (see the Privacy Policy).
(1) You undertake to use NexStops exclusively within the framework of applicable law. In particular, the following are prohibited: - use for the commission or preparation of a criminal offence; - circumvention of technical protection measures or licence limits; - reverse engineering, decompilation or disassembly of the software, except in cases expressly permitted by Union law (ensuring interoperability pursuant to Article 6 of Directive 2009/24/EC on the legal protection of computer programs); - attempts to gain unauthorized access to other users' accounts or data; - publication of unlawful, defamatory or discriminatory content via the Marketplace or chat functions.
(2) You are responsible for keeping your password and 2FA codes confidential. If you have reasonable grounds to suspect compromise, you must notify us without delay.
(3) When publishing a Marketplace or FreightEx listing, you warrant that the information contained therein is truthful and not misleading.
(1) NexStops offers an optional speed camera warning function (Traffipax) that displays the locations of speed cameras and warns of them while driving. The function is disabled by default and operates only after the user has expressly enabled it and accepted the relevant legal notice.
(2) Use of the function is at the user's own risk exclusively. The user is responsible for ensuring that the use of the function complies with the laws applicable at their respective location.
(3) The user acknowledges that in some countries the use of speed camera warning functions while driving is prohibited and may be subject to a fine or other sanction. The applicable rules differ from country to country; assessing the lawfulness of the use is the user's responsibility.
(4) NexStops accepts no liability for any legal consequences arising from the use of the function, in particular for regulatory or administrative fines, the deduction of points or any other official sanction. These consequences are borne exclusively by the user.
(5) By enabling and using the function, the user acknowledges and accepts the provisions of this section. The liability mandatorily prescribed by law under § 9 (in particular liability for damage to life, body or health, as well as for intent and gross negligence) remains unaffected.
(1) Fahrer Radar is an optional function that enables nearby drivers who are also using the function to see one another (with a blurred, approximate location) and to exchange messages. The function is disabled by default and operates upon the user's express activation.
(2) The function merely provides the technical possibility of voluntary contact between drivers. NexStops accepts no liability for the contacts established via the function, for the content of the messages exchanged between users, or for the consequences of any personal meetings. Interaction between users takes place at their own risk exclusively.
(3) The liability mandatorily prescribed by law under § 9 remains unaffected.
(1) We endeavour to ensure the highly reliable availability of the Platform. For plans other than Enterprise, we do not guarantee any specific availability rate. Planned maintenance windows are announced at least 48 hours in advance via the app and email and, where possible, scheduled within the 02:00–05:00 UTC window; such windows are not to be regarded as downtime.
(2) For Enterprise customers, deviating SLA values agreed in an individual contract may apply.
(1) We are liable without limitation for damages resulting from injury to life, body or health that are based on a negligent or intentional breach of duty by us, our legal representatives or vicarious agents.
(2) For other damages we are liable without limitation only in cases of intent and gross negligence. In cases of slight negligence we are liable only for the breach of essential contractual obligations (cardinal obligations), and in that case too only up to the foreseeable damage typical for this type of contract.
(3) Liability under the Union rules on product liability (Directive 85/374/EEC and the national law transposing it) remains unaffected.
(4) Any liability beyond this is excluded.
(5) NexStops is a software solution that supports the driver's activity; it does not replace the driver's responsibility under road traffic law. In particular, route optimization does not replace the driver's own assessment of the traffic situation, the cargo securing rules, or the driving and rest times. The special liability provisions under § 7a (Traffipax) and § 7b (Fahrer Radar) continue to apply unchanged.
The processing of your personal data is governed by our separate Privacy Policy, available at https://nexstops.com/privacy.
(1) For consumers: the contract is governed by the law of the Province of British Columbia, Canada. This choice of law may, however, not result in you losing the protection afforded to you by the mandatory consumer-protection provisions of the law of the country of your habitual residence which cannot be derogated from by agreement (Article 6 of Regulation (EC) No 593/2008, the "Rome I" Regulation, on the law applicable to contractual obligations). Proceedings against you as a consumer may be brought exclusively before the courts of your place of domicile; you may also sue us before the courts of our registered seat or of your own place of domicile.
(2) For businesses: the law of the Province of British Columbia, Canada applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and of the conflict-of-laws rules. The exclusive place of jurisdiction is Vancouver, British Columbia, Canada.
The European Commission provides a platform for online dispute resolution (OS/ODR), available at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(1) We may amend these Terms where changes arising from statute or case law make it necessary, or where the amendment serves to close gaps or provide clarification, provided this does not adversely affect your rights.
(2) We will notify you by email of material changes at least six weeks before they take effect. You have the right to object to the amendment within that period. Upon a timely objection, the contract continues on the previous terms; we are then entitled to terminate the contract at the next ordinary cancellation date.
(3) No fiction of consent applies for consumers (silence does not constitute consent). An amendment becomes effective vis-à-vis you only if you expressly consent to it.
(1) Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.
(2) We may transfer this contract and the rights and obligations arising from it to a third party, provided your rights are not materially affected; in such a case you will be informed in advance and have a right to extraordinary termination.
(3) There are no verbal side agreements; amendments and supplements require text form.